The Solution

Constant, real-time  access to customer data - the mDebt Collection solution.

The CommonTime mDebt Collection application addresses the issues associated with the management of customer data for companies with debt management requirements.

Customer information is made available to view, update and amend at any time using a mobile device ensuring field workers always have access to the most up to date information available. Paper forms are replaced with a fully customizable, intuitive electronic form that synchronizes seamlessly with back office systems.

When entering form data, the field worker can use the mobile handsets’ built in recording devices to capture photographs, voice, video & customer signatures.

Once the form is completed it can be instantly synchronized with back office systems without the need to re-key data preventing problems such as re-keying discrepancies and helping to provide better customer service.

Mobile workers are also able to use the integrated maps to show the location of nearby customers, providing a simple way to perform spot checks if required.

The Benefits

• Removes the hassle and problems associated with paperwork: no loss of paper forms, re-processing data or re-keying discrepancies, saving you time and money.
   
• Provides peace of mind that mobile workers have access to the latest customer information improving their ability to effectively deal with customers
   
• Promotes consistent working practices, increasing the efficiency, effectiveness and productivity of your workforce.
   
• Reduces storage requirements of paper-based inspection forms, and dramatically improves search and retrieval.
   
• Removes the need for additional equipment to mobilise your workforce, only one device needed.
   
• Provides a platform to mobilize other business processes such as CommonTime mLone Worker to protect lone workers from potentially dangerous situations.