Since releasing our analysis of over 150 Freedom of Information requests to NHS Trusts in regards to their pager usage, there has been significant interest in finding new, innovative ways to improve healthcare communication. We believe this is vital to modernising the NHS and driving efficiency, especially considering – as highlighted by our report on the topic – 43% of emergency response time is wasted due to inefficient communication.
On Thursday, February 22nd, we were honoured to be a part of the BBC South East coverage discussing the pilot of a smartphone based pager replacement service that is being trialled in Kent. The team behind the application are employees of the NHS Trust it is being trialled at, and highlighted their first-hand experience of the real-world effect of ageing communication technologies.
It is exactly this level of innovation that we hoped to see after publishing our research into paging, and are also developing ourselves. Currently offering two customisable pager replacement options, for emergency and day-to-day communication respectively, CommonTime plan to expand this range over the next 12 months.
As our resident healthcare technology expert, Christopher Martin, touched on in the interview – smartphones and the opportunities they offer will be vital to driving efficiency and cost savings across the NHS in the years to come.
Moreover, it is important that healthcare professionals are properly equipped with the tools they need to support the vital work they do. Otherwise, NHS Trusts risk staff seeking support elsewhere – as demonstrated by the vast number of HCPs turning to WhatsApp and other consumer messaging apps to meet communication needs.
The full clip from BBC South East Today is available to watch on iPlayer, starting at the 17:00 minute mark of the programme.
To read the full report that the data presented in the segment was based on, visit the CommonTime Intelligent Paging hub. Alternatively, to discuss the work we are doing to modernise healthcare communication across the UK, contact our team today.