Clinical Messaging Logo

Close collaboration is critical to the delivery of quality, timely patient care. However, the pager systems relied upon in clinical environments often hinder efforts – with limitations such as a lack of two-way communication, short signal ranges and restricted message capacity.

Clinical Messaging from CommonTime has been designed to empower staff with a secure, resilient communication system that enables rich & meaningful conversations, whilst protecting sensitive data.

Group Conversations

Group Conversations

With support for group conversations, ad-hoc teams can come together around specific topics or patients, in addition to managing membership of permanent groups such as ward members.

Two Layers of Security

Two Layers of Security

Clinical Messaging requires users to log into the application with Trust-recognised credentials, providing an additional layer of security above the device lockscreen.

Multimedia Attachments

Multimedia Attachments

Photographs can be taken within the app and sent to colleagues with supporting documents and links. These are stored within an encrypted space and can only be accessed through the app.

Governance and Audits

Governance & Audits

Clinical Messaging retains a central, server-side record of all messages – providing audit & governance teams with the visibility required to investigate incidents, issues and complaints.

Secure, Reliable Healthcare Communication

Despite strict NHS England guidelines on the issue & the associated dangers, the lack of robust communication channels is driving healthcare staff towards consumer instant messaging apps. Clinical Messaging aims to change that. This 3-minute overview explains how:


The next-generation of messaging

Clinical Messaging has been designed with the needs of healthcare professionals and support staff at its core. A powerful, but familiar interface houses a robust set of features that streamlines communication & saves clinicians time.

  • Messages are sent across WiFi & cellular internet connections
  • All data is encrypted both in transit and in storage
  • Push notifications display message previews to recipients
  • Any user can create ad-hoc groups based on current needs
  • New members can be invited to groups by administrators

Instant Messaging in the NHS

To investigate the prevalence of instant messaging in the NHS, CommonTime commissioned a survey of 823 staff, that looked at their usage of consumer messaging applications for work purposes. This report presents the findings, implications and the key learnings. Don’t have time to read the report in full? Watch the 3 minute video summary instead.

Who Benefits from Clinical Messaging?

We have taken care to ensure input from a varied cross-section of healthcare professionals and NHS staff has influenced the design of Clinical Messaging. Because of this, the core benefits of the system extend to not only to IM&T administrators, but a wide range of healthcare staff & service users:

Frontline Clinicians

Frontline Clinicians

With Clinical Messaging, frontline staff are able to directly connect with colleagues from their device, even whilst off-site. All staff will have visibility over colleagues’ online status, in addition to delivery statuses – both facilitating and encouraging two-way dialogue. Further, group messaging capabilities enable staff to seek second opinions or come together around specific topics such as wards, shift handovers or individual patient treatment plans. A familiar interface ensures the app is easy-to-use and accessible to all.

Community Carers

Off-Site and Community Staff

Pager devices, and other aging communication channels relied upon in healthcare environments, struggle to support off-site personnel – creating artificial barriers between out-of-hours staff and on-call clinicians. Clinical Messaging removes this and enables staff to remain constantly connected, regardless of location. In addition, community and mental health staff who regularly work on the road are able to connect with other HCPs and local care organisations without returning to base.

Health Service Users

Health Service Users

Staff in any care setting have a responsibility to provide the best possible service to every patient they see. By improving communication between staff members, care providers are able to offer a faster, more informed service that can be delivered across departments. Importantly, Clinical Messaging addresses one of the core drains on staff time by reducing how long it takes staff to reach colleagues – ensuring less time is wasted and more can be spent attending to patient needs.

Learn More with In-Depth Resources

CommonTime are revolutionising healthcare communication with our range of intelligent messaging solutions. We’ve spent time with healthcare professionals and Trust management teams, discovering what is required of a modern communication channel. See what we’ve learnt here.

Clinical Messaging App Demo

5 Minute Clinical Messaging Demonstration

Clinical Messaging has been designed to replicate the familiar simplicity of consumer IM applications. See how we’ve achieved this in a short, 5 minute walkthrough of the system.

Instant Messaging Report

Summary Infographic of Survey Results

Our survey of 823 NHS staff uncovered a number of surprising results, including the relationship between IM usage & age, as well as the most common clinical uses. View the headline findings in this infographic.

Instant Messaging NHS Report Media Release

Instant Messaging in the NHS Media Release

One in fifty NHS staff have been disciplined over their use of instant messaging applications, despite a lack of suitable alternatives. Read what our team had to say in the full press release.